MassLegalHelp
Massachusetts Legal Assistance
MassLegalHelp is a free, statewide resource for Massachusetts' residents.
The website is organized around a dozen legal topics, each with its own helpful series of articles, guides, links and documents. Visitors can use the site to do their own research, as well as get connected with helpful third party organizations or a lawyer.
One of the primary funders for the website is the Massachusetts Legal Assistance Corporation ("MLAC").
MLAC worked with another agency for the first phase of the project, planning the strategy and design for the redesign. For the build phase, they opened the bidding process up to the general public again, and invited Electric Citizen ("EC") to bid.
Our team had already successfully conducted redesigns for LawHelpMN and MontanaLawHelp, and was selected by MLAC to rebuild the MassLegalHelp website.
As we moved from design to production, it was time to test how users would navigate the redesigned site.
Working from a script we developed in partnership with the client, we held a series of remotely-conducted user interviews, asking questions and recording observations as they attempted to conduct a series of tasks on the website.
Because of the intended audience for the site, we did two rounds of user testing. The first was in English, while the second was conducted entirely in Spanish.
Based on the results of testing, we then drafted a series of recommended changes and improvements to the site, all in the name of improving the user experience. Our team began implementing changes prior to launch, and continue to do post-launch, as part of our ongoing support.
